house of luck Privacy Policy

When you register and use house of luck, we collect personal information necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, contact details such as your mobile number and email address, and government-issued identification for identity verification purposes. We also collect transactional data related to your deposits and withdrawals, including payment method details and transaction history. Device and usage data — such as your IP address, browser type, and session activity — may be collected automatically to help us maintain platform security and improve your experience. We only collect information that is relevant and necessary for the purposes described in this policy.

The personal data we collect is used primarily to create and manage your house of luck account, process your deposits and withdrawals, and verify your identity in accordance with Philippine anti-money laundering requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Usage and device data helps us detect suspicious activity, prevent fraud, and ensure the integrity of our gaming environment for all Filipino players. We may also use aggregated, anonymised data to analyse platform performance and improve the overall user experience — this data cannot be used to identify you personally. We do not use your personal information to make automated decisions that significantly affect your account without human review.

House of luck does not sell your personal data to third parties for marketing or commercial purposes under any circumstances. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly under confidentiality agreements and only to the extent necessary to perform their services. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when legally obligated to do so. Any third party that receives your data on our behalf is required to handle it with the same level of care and security that we apply. We will always inform you of any material changes to how your data is shared, to the extent permitted by law.

We apply industry-standard security measures to protect your personal data, including encrypted data transmission, secure server infrastructure, and strict internal access controls. Only authorised personnel with a legitimate need to access your data are permitted to do so, and all such access is logged and monitored. Your data is retained for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account security has been compromised, please contact us immediately so we can take prompt action to protect your information.

As a player based in the Philippines, you have the right to access the personal data we hold about you and to request a copy of that information at any time. You may also request corrections to any inaccurate or incomplete data, and in certain circumstances, you may request that we delete your personal information from our records. If you wish to withdraw your consent for any specific data processing activity, you may do so by contacting our support team — though please note that some processing is required by law and cannot be opted out of. You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated. We are committed to responding to all data-related requests promptly and in good faith.

House of luck uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how players interact with our platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us identify which features are most useful to Filipino players so we can continue improving the experience — these are collected in anonymised form and do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. By continuing to use house of luck after being informed of our cookie practices, you consent to their use as described in this policy.