house of luck FAQ — Everything You Need to Know

house of luck supports a range of local Philippine payment channels to make depositing and withdrawing as convenient as possible. GCash and Maya are the most popular options among Filipino players and are fully supported for both deposits and withdrawals. Additional payment methods may be available depending on your account status and location within the Philippines. All transactions are processed in Philippine pesos so there are no currency conversion fees to worry about. Payment options are displayed clearly on the deposit and withdrawal pages once you are logged in to your account. If you have a question about a specific payment method, our support team can confirm availability for your account.

Withdrawal requests at house of luck are processed promptly, with most GCash and Maya withdrawals completed within a few hours of approval. Processing times may vary slightly depending on the payment channel and the time of day your request is submitted. Before your first withdrawal, your account must be fully verified with a valid government-issued ID. Once verified, subsequent withdrawals are typically faster as your details are already on file. VIP members at higher tiers enjoy priority withdrawal processing as one of their exclusive benefits. For a full breakdown of withdrawal timelines and minimum amounts, visit our dedicated Withdrawal page.

Yes, minimum deposit and withdrawal amounts apply and are displayed on the relevant pages within your account dashboard. These minimums are set to ensure smooth transaction processing and are kept low to accommodate players at all budget levels. All amounts are shown in Philippine pesos for straightforward reference. If your requested withdrawal amount falls below the minimum threshold, you will be prompted to adjust the amount before confirming. For the most up-to-date figures on minimum and maximum transaction limits, please check the Withdrawal page or contact our support team directly.

Withdrawal delays can occur for a few reasons, the most common being that your account verification is still pending or that additional documentation has been requested by our compliance team. Withdrawals may also be held temporarily if there is unusual activity on your account as a security precaution. If your withdrawal has been pending for longer than the expected processing time, log in to your account and check the transaction status in your history. If the status shows no update, please reach out to our 24/7 support team via live chat with your transaction reference number ready. Our team will investigate and provide an update as quickly as possible.

Yes. house of luck operates as a licensed online gaming platform and uses SSL encryption across all pages to protect your personal data and financial transactions. Your account information is stored securely and is never shared with unauthorised third parties. All payment transactions are processed through verified and trusted payment channels to ensure your funds are always safe. The platform undergoes regular security reviews to maintain the highest standards of player protection. We are committed to providing a fair, transparent, and secure gaming environment for all Filipino players. For more details on how we handle your data, please review our Privacy Policy page.

Our customer support team is available 24 hours a day, seven days a week, to assist with any questions or issues you may have. The fastest way to reach us is through the live chat feature available on the website and inside the app — simply tap the chat icon and a support agent will respond promptly. You can also reach us by email at [email protected] for non-urgent enquiries. Our team is familiar with the needs of Filipino players and can assist in both English and Filipino. Whether you have a question about a transaction, a game, or your account settings, we are always here to help. Logged-in members receive priority queue access for even faster response times.

house of luck is committed to promoting safe and responsible gaming for all players in the Philippines. After logging in, you can access your responsible gaming settings to set daily, weekly, or monthly deposit limits that help you stay within your personal budget. Session time reminders can be enabled to alert you when you have been playing for a set period of time. If you feel you need a break, you can request a temporary self-exclusion directly from your account settings, which will restrict access to your account for a chosen period. Permanent self-exclusion is also available for players who need longer-term support. For more information on all available tools and external support resources, visit our Responsible Gaming page.

The minimum age to register and play at house of luck is 21 years old, in line with Philippine gaming regulations. Age verification is a mandatory part of the registration process and is confirmed through the submission of a valid government-issued ID. Any account found to belong to a player under the age of 21 will be immediately suspended and any funds held will be handled in accordance with our Terms and Conditions. We take our responsibility to prevent underage gambling very seriously and have multiple safeguards in place to enforce this requirement. If you are aware of a minor attempting to access the platform, please contact our support team immediately. Responsible gaming starts with ensuring that only eligible adults participate.